We know that the Coronavirus (COVID-19) is of great concern for many of you, just as it is for all of us at Lot Five Studios. In response to the national pandemic outbreak, our studio and offices are currently closed for the safety of our employees and photography clients. Many of you have reached out to us as we continue to manage this complicated situation, and we wanted to take the opportunity to share an update on your portrait orders during this unique situation.
Spring Portraits 2020
We are currently working from home processing your school's Spring Individual Portraits. When portraits become available, we will notify you that your proofing galleries are open and ready for ordering. We will offer shipping and also other options for complimentary delivery to the school when campuses re-open in the fall. Please hang tight.
If You Have Already Placed an Order All portrait orders placed online have been sent to our photo labs for production. Unfortunately, with our multiple vendors and labs located in other U.S. cities under COVID-19 quarantine, we are unable to predict the delivery date of physical products and photographic prints. One of our labs has advised us that all orders received would be possibly be processed after April 19th, pending further extension of the national “stay-at-home” order for non-essential workers.
If You Still Need to Order Your Child's School Portraits Our staff is working remotely to publish your Spring Picture galleries for 2020. If you have not already, please sign up for your school's picture newsletter using the button below.
We have also re-opened many older galleries, and all orders will be directly shipped from our labs once they resume production (please see above paragraphs for that information).
In light of the current situation, all 2019-2020 school year print and product orders over $30 qualify for free shipping to your home (not applicable to digital downloads without prints). Please use the code freeship30 at checkout.
Again, please be aware that orders may be delayed due to photo lab closures related to the COVID-19 pandemic and current "stay-at-home" guidelines. Please allow 6-8 weeks or longer to receive your products.
School Delivery Order Distribution For orders placed for delivery to your school's campus, we will expedite the process in which they are dispersed or delivered to families once we finally receive print and product orders from our lab. We are in contact with each of our schools' administration and will decide on appropriate action for getting orders to students and their families if and when school resumes on campuses. We will update you with new information regarding product delivery once it is confirmed.
We’re all in this together. We hope you and your families stay healthy, and we thank you for your patience and understanding during this extraordinary time.